Every business has one—that person who somehow survives every restructuring, outlasts every manager, and never gets called out for behavior that would get anyone else fired. Sounds like cockroaches? And they’re the most resilient pests in any home or organization. In 45 years of pest control, I’ve learned that cockroaches don’t thrive because they’re strong.…

When people ask me the secret to building Pied Piper Pest & Lawn into a 4.9-star company with over 800 reviews, they expect some complicated marketing strategy or a growth hack. The truth is simpler—and harder. Rule one: Plan well. I spent 30 years in corporate pest control before starting my own company. That wasn’t…

After more than a decade of building Pied Piper into a company I’m proud of, I’ve decided to take it in a new direction: franchising. But this isn’t a typical franchise story, because the first people I want to hand the keys to are my own employees. Here’s why. I started in this industry at…